CLEARING BROWSER CACHE AND COOKIES
What is cache? Images, text or sound files from web sites you've visited.
What is a cookie?- A file that stores personalized content while visiting a web site.
Why delete cache and cookies? Older cache and cookies can interfere with newer site code.
Delete cookies and login again
STEPS TO CLEAR CACHE AND COOKIES:
Step #1 - Obtain your operating system (Windows or Mac OS X).
Step #2 - Obtain your browser and browser version.
✓ If you do not know your OS or Browser information,
click here.
Step #3 - Click on the link below for step by step instructions:
Internet Explorer 8.x for Windows
- Open Internet Explorer. Click on Tools menu.
If the Tools menu is not visible, advise the user to press the Alt Key on their keyboard to display the menus. - Click on Delete Browsing History
- Check the boxes next to Temporary Internet files and Cookies. Make sure all other boxes are unchecked.
- Click the Delete button.
Internet Explorer 7.x for Windows
- Open Internet Explorer. Click on the Tools menu.
If the tools menu is not visible, advise the user to press the Alt key on their keyboard to display the menus. - Select Delete Browsing History
- Click the Delete files button next to Temporary Internet Files. Click Yes in the confirmation window.
- Click the Delete cookies button next to Cookies. Click the Yes button in the confirmation window.
- Click the Close button.
Mozilla Firefox 2x and 3.x instructions
- Click on Tools menu
- Select Clear Private Data
- Check the boxes next to Cache and Cookies
- Click the Clear Private Data Now button
Windows Screen Shot
Mac OS X screen shot
Safari 3.x and 4.x instructions
Clearing Cache:
Mac OS X instructions:
- Click the Safari menu.
- Select Empty Cache.
- Click Empty.
Windows instructions:
- Click the Edit menu.
If the Edit menu is not visible, advise the user to press the Alt key on their keyboard to display the menus.
- Select Empty Cache.
- Click Empty.
Note: The only difference between instructions for Windows and Mac OS X is step #1.
Clearing Cookies:
Mac OS X instructions:
- Click the Safari menu.
- Select Preferences.
- Click Security.
- Click Show Cookies.
- Click Remove All.
- Click Done to close the cookies list.
Windows instructions:
- Click the Edit menu.
If the Edit menu is not visible, advise the user to press the Alt key on their keyboard to display the menus.
- Select Preferences.
- Click Security.
- Click Show Cookies.
- Click Remove All.
- Click Done to close the cookies list.
Note: The only difference between instructions for Windows and Mac OS X is step #1.
IDENTIFYING THE OPERATING SYSTEM/BROWSER AND BROWSER VERSION
IDENTIFYING THE OPERATING SYSTEM
Ask the member to look on the lower and upper corners on the left side of their screen.
- By default, the Windows toolbar is always docked at the bottom of the screen. The Start menu or Windows logo displayed in the lower left corner.
 | A start menu indicates Windows operating system (i.e. Win XP). |
 | A windows logo indicates a Windows Vista operating system. |
- By default, Mac OS X has its toolbar docked at the top of the screen. The Apple icon is displayed in the upper left corner
 | An apple icon in the upper left corner indicates a Mac OS X operating system. |
IDENTIFYING THE BROWSER
For Windows OS, ask the member to click on Help located in the top right of the browsers menu bar, and select “About…”. If the Help menu is not visible, advise the user to press the Alt key on their keyboard to display the menus.
For Mac OS X, ask the user to look on the menu to the far left which will display what kind of browser the member is using. To find the version, click on the menu on the far left (i.e. Safari) and select About…
Once the browser and OS are identified, you can click on the appropriate link under question 2 and provide step by step instructions.
